EdwardsĪIO BookReaders Pack 4 Mb: ( PDF: Foxit PDF Reader Pro 2.0 Build 1414 PDB: iSilo 4.32 DjVu: DjVuReader 2.0. Managers and employees at organizations both big and small will find much to draw from. Well written and loaded with real-life examples and practical advice, The Heart of Change towers over other change-management titles. In one example, a sales representative underscores a sense of urgency to change a manufacturing process by showing a videotaped interview with an unhappy customer in another, a purchasing manager makes his point to senior management about corporate waste by displaying on the company's boardroom table the 424 different kinds of gloves that the company had procured through different vendors at vastly different prices. In just about every case, change happened because the players were led to "see" and "feel" the change. The essence of Kotter's message is this: the reason so many change initiatives fail is that they rely too much on "data gathering, analysis, report writing, and presentations" instead of a more creative approach aimed at grabbing the "feelings that motivate useful action." In The Heart of Change, Kotter, with the help of Dan Cohen, a partner at Deloitte Consulting, shows how his eight-step approach has worked at over 100 organizations. The Heart of Change is the follow-up to John Kotter's enormously popular book, in which he outlines a framework for implementing change that sidesteps many of the pitfalls common to organizations looking to turn themselves around. Publisher: Harvard Business School Press 1st edition (August 1, 2002) | ISBN-10: 1578512549 | PDF | 0,5 Mb | 208 pages
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